PUBLIC RIGHT-OF-WAY AND TELECOM PROVIDERS
The public right-of-way is land that includes the road, sidewalks, and space for utilities above and below ground. It typically runs from the center of the road out to the property line on each side. The city and utility companies have a legal right to access the public right-of-way.
The METRO Act is the Michigan law that regulates how telecommunications providers use the public rights-of-way next to your home or business. The act also limits the control that cities like Novi have.
Under the METRO Act, the City of Novi cannot:
- Stop the work entirely: If a company meets the state requirements, the City must let them in. The City cannot say "no" just because they don't want the work done.
- Pick favorites: The City cannot block one provider to help another.
The city requires utilities working in a public right-of-way to obtain a permit before work begins. They must adhere to safety regulations and restore any disturbed areas. Additionally, they must secure a bond to ensure that the public right-of-way is returned to its original condition during and after the provider's access and use.
FAQs
Do they need a permit?
Yes. Companies must get a permit from the City of Novi Engineering Division to work in the public right-of-way.
Can they dig in my yard?
Yes, if the work is within the public right-of-way or a utility easement.
What are utility easements?
Utility easements are areas of a property dedicated for utility companies to deliver services such as electricity, gas, water, sanitary sewer, telephone, internet, and cable. The land belongs to the homeowner, but utilities can access easements to perform routine maintenance, construct improvement projects, and repair utility lines during emergencies.
Who restores the work area?
The utility company is required to restore the area to the condition that existed before the disturbance.
What about damaged irrigation, dog fence, or landscaping lights?
Homeowners should mark all irrigation, electric dog fences, and landscape lighting lines once they receive notice of pending fiber installation. Please note that if these lines are damaged, homeowners are responsible for contacting the utility provider directly to resolve the issue.
How can I learn more about the METRO Act?
You can learn more about the METRO Act on the State of Michigan’s website.
Note: The METRO Act specifically covers telecommunications "wireline" services (cables in the ground or on poles). Different rules apply to "small cell" wireless towers (5G), though those rules also limit local control.
What if I have more questions?
For more information, please contact:
Novi Department of Public Works
Phone: 248-735-5640
AT&T
Support: Contact AT&T Customer Service
Ezee Fiber
Customer Complaint Hotline: 734-234-8841
Customer Complaint Email: support.mi@ezeefiber.com
Metronet / T-Fiber
Construction Hub Phone: 877-386-3876
Website: Metronet Construction Portal