Water Service Disruption

Water Main Break and Boil Water Advisory Update - March 8, 2026, 7:45pm

GLWA is making progress after Saturday's water main break. The damaged pipe has been replaced!

After an inspection of the water main on either side of the current break area, an additional 20-foot section of distressed main 80-feet west of the current break was identified and will be replaced this week as well

Boil Water Advisory Update:

Before the current Boil Water Advisories can be lifted, the water quality must be tested. The first round of samples is being taken today by Great Lakes Water Authority. We require two consecutive negative samples, taken 24 hours apart, to lift the advisory. If both rounds of testing come back clear, it is anticipated that the boil water advisories could be lifted by mid-week.

Repair Update:

GLWA is making progress, the damaged pipe has been replaced! After an inspection of the water main on either side of the current break area, an additional 20-foot section of distressed main 80-feet west of the current break was identified and will be replaced this week also. The replacement of the additionally identified 20-foot section of main will not impact the proposed mid-week target for lifting the boil water advisories.

GLWA will share updates on their website as they become available: glwater.org

Checklist for Residents: What To Do After A Boil Water Advisory Has Ended

Click here for Boil Advisory Map

Water Main Break Update - March 8, 2026, 10:30 am

As GLWA restores water service to Novi and water pressures are improving (though may not yet be at full strength and could fluctuate due to the demand on the system), all of those impacted by the water outage (unless on a well) are under a Boil Water Advisory until further notice. Click here for more information on the boil water advisory.

A few important reminders:

We are not totally in the clear yet, as repairs are still ongoing.
A water use restriction is in place. Please avoid washing clothes, and keep those showers short to help reduce demand.
The system is stable, but it’s a good idea to fill your bathtub or other containers with water as a backup supply in case service is interrupted again.
Click here for more information about how to safely shower, and more details for safe water usage during a boil water advisory.

Drinkable water (please bring your own container) is available until 1:00pm today at:

Department of Public Works (26300 Lee BeGole Drive)

Village Oaks Elementary School (23333 Willowbrook)

Water Main Break Update - March 8, 2026, 8:30 am

GLWA is reporting water is now entering Novi's local system and pressures are beginning to come up. It may take several hours for it to fully return. Reminder to follow the guidelines on boil water advisories as water returns to home and businesses.

We will share details on the water boil advisories again shortly!

Water Main Break Update - March 8, 2026, 5:45 am

WATER PRESSURE RETURNED TO WALLED LAKE/ RETURN OF WATER PRESSURE TO NOVI TAKING LONGER DUE TO A MALFUNCTIONING VALVE IN THE SYSTEM

Late on Saturday, Great Lakes Water Authority was able to reconfigure the regional system’s Haggerty Pump Station and water pressure is building in GLWA’s regional system. However, due to a malfunctioning valve, the filling process is taking longer than expected. Crews are working to fully isolate portions of the system to build pressure faster.

A revised estimate for water pressure/flow returning to Novi is 12:00 p.m. Sunday, March 8, 2026.

”We apologize to the residents and businesses of Novi for this further delay and for the fact that after 24 hours they remain out of service,” said Suzanne R. Coffey, Chief Executive Officer, GLWA. “We are working as quickly as possible to fully isolate portions of the system so that we can continue our efforts to ensure that Novi residents have water as soon as possible today.”

A meeting with their representatives is scheduled for later this morning for answers.

Beginning at 9 a.m., drinkable water will be available at:

Department of Public Works (26300 Lee BeGole Drive) - Please bring your own containers.

Click here for the latest press release

Water Main Break Update - March 7, 2026, 9:45 pm

GLWA ACHIEVES ISOLATION ON 48-INCH WATER TRANSMISSION MAIN ON 14 MILE ROAD AT VERONA IN FARMINGTON HILLS; WORKING TO RESTORE WATER PRESSURE/FLOW TO NOVI AND WALLED LAKE

Click here for the latest press release

Water Main Break Update - March 7, 2026, 7 pm

Water Service Update – Saturday Evening

We know today has been incredibly frustrating for many Novi residents and businesses, and we understand how difficult it is to be without water for so long. We share that frustration.

Throughout the day, the City has been in constant contact with the Great Lakes Water Authority (GLWA), which operates the regional transmission water main that experienced a break earlier today in Farmington Hills. Unfortunately, despite their several anticipated restoration timelines shared throughout the day, we have not received a new confirmed update on when water service will be restored to Novi. We know they are working tirelessly to pressurize the pump station and flush the system with the “intention to get water to Novi tonight.”

City staff will have another call with GLWA late this evening for an update on progress.

Drinkable water will be available at the Department of Public Works on Lee BeGole Drive until 9 pm this evening. Please bring containers with you.

We truly appreciate the patience many residents have shown today, and we understand the hardship this outage has created for families and businesses across the community. Our team will continue to post updates here as new information becomes available.

Water Main Break Update - March 7, 2026,10:30 am

At 4:30 am, GLWA experienced a break in a 48-inch transmission main at 14 Mile Road and Verona (between Drake and Farmington Roads) in Farmington Hills. This break has caused much of Novi to lose water pressure.

Our Novi team met just a short while ago with GLWA. Crews are working to isolate the break in Farmington Hills and pressurize an alternate water delivery system.

Important Reminder: When water service is restored, please know a BOIL WATER ADVISORY is in effect until further notice for all impacted areas (Peach shaded area on the map, unless you are on a well).

Drinkable water is available at the Department of Public Works (26300 Lee BeGole Drive) - Please bring your own containers.

We are meeting again later this afternoon with GLWA and will continue to share updates as soon as we have them.

UPDATE (March 7, 2026, 6:55 am): The water main break is confirmed at 14 Mile and Drake in Farmington Hills. GLWA will be working to isolate the break and restore service.

UPDATE (March 7, 2026, 6:05 am): GLWA is investigating a possible water main break at 14 Mile and Drake.

UPDATE (March 7, 2026, 5:45 am): Early this morning, water pressure alarms alerted our team of a pressure loss from the Great Lakes Water Authority transmission lines. Much of Novi is without water. GLWA has been contacted and is working to determine the cause. Please see the map for impacted areas.

Once service is restored, all affected areas will be under a Boil Water Advisory.

We will continue to share updates as more information becomes available.

View Boil Water Notice

View Boil Water Advisory Map